Frequently Asked Questions
Everything you need to know about our premium footwear and services.
How do I determine my correct size?
Our shoes generally run true to standard UK/EU sizing. We recommend referring to our comprehensive Size Guide located on each product page, which includes a measurement conversion chart to ensure the perfect fit.
What is your shipping policy and delivery timeline?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Domestic deliveries usually arrive within 3-5 business days, while international shipping can take 7-12 business days depending on the destination.
Can I return or exchange my shoes if they don't fit?
Yes, we offer a 14-day return and exchange policy. Items must be in their original, unworn condition with all packaging intact. Please note that custom or 'Made-to-Order' items are final sale.
What materials are used in 3DM Lifestyle footwear?
We pride ourselves on using premium full-grain leathers, high-quality suedes, and authentic Blake-stitched or Goodyear-welted constructions to ensure durability, comfort, and a sophisticated aesthetic.
How should I care for my leather shoes?
To prolong the life of your shoes, we recommend using cedar shoe trees, avoiding consecutive days of wear to let the leather breathe, and applying high-quality wax or cream polish regularly.
Do you offer international customs and duties coverage?
For international orders, shipping costs do not include potential import duties or taxes levied by your country's customs department. These fees are the responsibility of the recipient.